Refund policy

Refund Policy

Lewell Car Beauty sells standard retail products only. OEM, private-label and custom-order services are available via separate offline consultation only.

For Customers in the European Union / United Kingdom

You have legal rights under the EU Consumer Rights Directive (2011/83/EU).

14-Day Right of Withdrawal

  • You may cancel your order for any reason within 14 calendar days from the day you receive the goods.
  • To use this right, contact us at william@lewellcarbeauty.com with your order number before the 14 days expire, or submit a return request from your account page.
  • You need to send the items back within 14 days of notifying us of your cancellation.

Your Refund

  • Once we receive the returned items (or you provide valid proof of return shipment), we will refund your original payment within 14 days.
  • Refunds will be issued back to your original payment method.

Return Shipping Cost & Item Condition

  • Unless the item is confirmed defective, the return shipping cost is paid by you. We cover return shipping only when we verify a manufacturing defect.
  • Items must be returned unused, unwashed, and in original packaging with all tags intact. You may inspect the items as you would in a physical shop. We may deduct a value fee only for damage caused by handling beyond reasonable inspection.

For Customers Outside the European Union & UK

We offer a 14-calendar-day return window starting from the day you receive your order.

Non-Quality Returns (change of mind)

  • Items must be unused, unwashed, free of chemical or contaminant residue, and kept in original condition with intact original packaging.
  • Used microfiber towels, wash mitts, brushes, sponges, clay bars and other car-detailing tools cannot be returned or refunded for non-quality-related reasons.
  • All return shipping costs, return customs duties, and import taxes are borne by the buyer.

Quality Defect Claims

  • If an item has a manufacturing defect, contact us first with photos, videos, and a short description.
  • Once the defect is confirmed, we will arrange a replacement or full refund, and we cover the related return shipping cost.
  • Damage caused by improper use, incorrect cleaning, incompatible chemicals, normal wear, or failure to follow product instructions is not considered a manufacturing defect.

General Notes

  • We inspect all returned items before issuing refunds.
  • DDP pricing only covers taxes and duties for delivery to you. Any duties or taxes generated when returning goods to China are the buyer's responsibility.
  • Wholesale / OEM inquiries: email william@lewellcarbeauty.com.