Frequently Asked Questions
Q: Are Lewell products safe for delicate paint and ceramic coatings?
A: Yes, absolutely! All of our microfiber towels and detailing tools are engineered to be 100% paint-safe. They feature edgeless cuts and ultra-plush fibers specifically designed to prevent swirl marks and scratches on sensitive clear coats.
Q: How should I clean and maintain my microfiber towels?
A: Machine or hand wash with warm water using mild liquid detergent. Do not use fabric softeners or bleach, as they clog the microfibers. Air dry or tumble dry on low heat to keep them ultra-soft.
Q: Can I request custom logos, sizes, or private label packaging?
A: Yes! While our website handles direct retail orders, we offer full OEM/ODM customization—including custom logo embroidery, unique GSM/sizes, and branded packaging for business orders. Please contact our team at william@lewellcarbeauty.com or visit our Wholesale & Custom Page with your requirements.
Q: Do you offer bulk discounts or wholesale pricing for business orders?
- A: Yes! We support detailing studios, car wash operators, and distributors worldwide with tiered wholesale options via offline quotes. Send your product list and quantities to william@lewellcarbeauty.com for a direct-factory quote.
Q: What is your return and refund policy?
A: EU/UK customers have a legal 14-day right of withdrawal starting from the day you receive your order. Customers outside EU/UK get a 14-day return window after delivery.
Items must be unused, unwashed and kept in original packaging. You may inspect goods like in a physical shop; we only deduct value for damage beyond reasonable inspection.
Unless confirmed as manufacturing defects, return shipping, customs duties and import taxes are at buyer’s cost. Used detailing tools cannot be returned for non-quality reasons.
Q: What should I do if my product has a manufacturing defect?
- A: If you suspect a manufacturing defect, please contact our support team first with clear photos, videos, and a detailed description. Returns or exchanges for quality claims will be approved after our verification. Please note that damage caused by improper operation, incorrect washing, or exposure to incompatible chemicals is not covered.
Q: How does shipping work, and who pays for customs duties?
A: We process orders within 5–7 business days. Our DDP (Delivered Duty Paid) pricing covers outbound shipping fees, import duties and destination taxes. No extra fees at checkout or delivery.
If items are returned to China for non-quality reasons, return customs duties and taxes are not included and remain the buyer's responsibility.